Privacy Policy
TanklessFixer ("we," "our," or "us") is committed to protecting your privacy and ensuring transparency in how we collect, use, and handle your information. This Privacy Policy applies to our website (https://tanklessfixer.com) and all phone call dispatch services operated by TanklessFixer across our nationwide referral network.
1. Information We Collect
When you interact with TanklessFixer via phone call, site search, or email enquiry, we may collect information necessary to connect you with a local plumbing contractor, including:
- Contact Details: Your name, phone number, and service location address or zip code.
- Service Details: Information regarding your tankless water heater (brand, model type, fault code, nature of failure).
- Technical Data: Standard internet protocol (IP) address, browser type, device details, and site navigation data collected automatically through functional cookies.
2. How We Use Your Information
We collect and utilize user information strictly for legitimate operational purposes, including:
- Routing service calls to independent, state-licensed plumbing contractors servicing your specific municipal area.
- Improving website performance, search capabilities, and user experience.
- Responding to user enquiries, feedback, or technical support requests.
- Fulfilling legal and regulatory requirements.
3. Information Sharing and Disclosure
TanklessFixer operates as a service matching platform. To provide local repair services, we share relevant contact and service location details with independent local plumbing professionals in our network. We do not sell, rent, or trade your personal information to third-party marketing brokers.
4. Cookies and Analytical Technologies
We use essential and functional cookies to maintain core site operations, retain state search choices during browsing, and evaluate aggregate web traffic metrics. Users can manage or disable cookie preferences through standard web browser settings.
5. Data Security
We maintain appropriate technical and organizational safeguards designed to protect personal data against unauthorized access, loss, or disclosure. However, no transmission over the internet or phone system is 100% secure.
6. Your Privacy Rights
Depending on your jurisdiction (such as CCPA rights for California residents), you may have the right to request access to, correction of, or deletion of your personal data held by us. To submit a request, contact our team at help@tanklessfixer.com.
7. Contact Information
If you have questions regarding this Privacy Policy, please contact us at:
TanklessFixer Privacy Office
Email: help@tanklessfixer.com
Phone: (833) 643-1120